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		<title>Zendesk présente Answer Bot</title>
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		<pubDate>Tue, 12 Sep 2017 15:01:36 +0000</pubDate>
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		<category><![CDATA[Bot Messenger]]></category>
		<category><![CDATA[Bots]]></category>
		<category><![CDATA[Chatbots]]></category>
		<category><![CDATA[Commerce et supports conversationnels]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Contact intelligente]]></category>
		<category><![CDATA[Innovation technologique]]></category>
		<category><![CDATA[Intelligence artificielle]]></category>
		<category><![CDATA[Machine Learning]]></category>
		<category><![CDATA[Robots conversationnels]]></category>
		<category><![CDATA[Robots, télé-présence et Hologrammes]]></category>
		<category><![CDATA[Service client]]></category>
		<category><![CDATA[bot]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[expérience client]]></category>
		<category><![CDATA[intelligence artificielle]]></category>
		<category><![CDATA[service client]]></category>
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					<description><![CDATA[<p>Zendesk présente Answer Bot &#8211; Suggestion automatique &#8211; support client en libre-service Forrester rapporte que 76 % des clients préfèrent...</p>
<p>The post <a href="https://www.interactions-digitales.com/zendesk-presente-answer-bot/">Zendesk présente Answer Bot</a> appeared first on <a href="https://www.interactions-digitales.com">Interactions Digitales</a>.</p>
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		<title>ZENDESK lance GUIDE, une solution de base de connaissances de nouvelle génération</title>
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		<pubDate>Wed, 03 May 2017 13:33:38 +0000</pubDate>
				<category><![CDATA[Bot Messenger]]></category>
		<category><![CDATA[Bots]]></category>
		<category><![CDATA[Machine Learning]]></category>
		<category><![CDATA[Relation client]]></category>
		<category><![CDATA[Answer Bot]]></category>
		<category><![CDATA[expérience client]]></category>
		<category><![CDATA[machine learning]]></category>
		<category><![CDATA[relations client]]></category>
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					<description><![CDATA[<p>Guide s’appuie sur les connaissances collectives et la technologie de Machine Learning pour améliorer la qualité du service client Zendesk,...</p>
<p>The post <a href="https://www.interactions-digitales.com/zendesk-lance-guide-solution-de-base-de-connaissances-de-nouvelle-generation/">ZENDESK lance GUIDE, une solution de base de connaissances de nouvelle génération</a> appeared first on <a href="https://www.interactions-digitales.com">Interactions Digitales</a>.</p>
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